Privacy policy
PRIVACY POLICY
Last Updated: 13-04-2026
Nova Haul operates this website and store, including all related content, features, tools, products, and services, to provide customers with an online shopping experience.
This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect the following types of personal information:
- Contact information, such as your name, email address, phone number, billing address, and shipping address
- Order information, such as items purchased, returns, exchanges, cancellations, and transaction history
- Payment information, such as payment method details and payment confirmation information
- Account information, such as login details, preferences, and settings
- Communications, including messages sent to our customer support team
- Device and usage information, such as browser type, IP address, device identifiers, and how you interact with our website
2. HOW WE COLLECT INFORMATION
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, or enter information on our website
- Automatically through cookies, analytics tools, and similar technologies when you browse or use our store
- From service providers and partners who help us operate our store, process payments, fulfill orders, provide shipping, analyze website activity, or support marketing
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Process and fulfill orders
- Provide customer service and respond to your questions
- Send order confirmations, shipping updates, and account-related messages
- Improve our website, products, and services
- Personalize your shopping experience
- Detect fraud, protect our store, and maintain security
- Comply with legal obligations
- Send promotional emails or marketing communications, where permitted by law
4. HOW WE SHARE YOUR INFORMATION
We may share your personal information with trusted third parties when necessary to operate our business, including:
- Shopify, which powers our online store
- Payment processors
- Shipping and fulfillment partners
- Analytics and technology providers
- Marketing service providers
- Legal or regulatory authorities where required by law
We do not sell your personal information in the ordinary sense of selling customer data for money.
5. SHOPIFY
Our store is hosted on Shopify. Shopify may process certain personal information in order to provide hosting, checkout, payment support, fraud prevention, and other ecommerce services.
6. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies to improve website performance, remember your preferences, understand site usage, and support marketing and advertising.
You can usually control cookies through your browser settings.
7. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy or security practices of those third parties. We encourage you to review their policies before providing personal information.
8. CHILDREN’S PRIVACY
Nova Haul is not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.
9. DATA RETENTION
We keep personal information for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
10. SECURITY
We take reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. YOUR RIGHTS
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your personal information
- Opt out of certain marketing communications
To exercise any privacy-related request, please contact us using the information below.
12. MARKETING COMMUNICATIONS
If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe link in the email. Even if you unsubscribe from marketing emails, we may still send you service-related communications about your orders or account.
13. INTERNATIONAL TRANSFERS
Your personal information may be processed in countries other than your own, depending on where our service providers operate. Where required, we rely on appropriate safeguards for international transfers.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised date.
15. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Nova Haul Support
Email: infor@shoofme.com